Maison Sport is an online marketplace which pairs customers with independent ski and snowboard instructors across the Alps.

As an independent instructor on Maison Sport, we help provide work, handle payments, offer support and give you a sense of community. Allowing you to spend more time focussing on your lessons, and less time worrying about how you will get more customers.

Setting up your profile 

After signing up to Maison Sport, you will be able to access your own user area. This is where you can set up your online profile, including a bio and image, which is a great way to show off your skills and personality to potential customers. 

If you need help with any of it, in particular your biography, please let us know. 

Prices and timeslots

In your user area, you can also set your prices, as well as choose your timeslots (when you run lessons: 9.15 – 11.15 etc).

The calendar 

You will find the calendar in the menu bar when you are signed in. From here you can make changes to pricing, availability and timeslots on a given day or week.

Bookings and messages 

Most customers will send you a message prior to booking, you will receive an email notifying you of this. By logging in and going to “Messages”, you will be able to see any unread messages (it’s important to respond quickly). You can respond to all messages from this area. 

If you have agreed on a booking with a customer or a customer has sent you a request without messaging, it will arrive in your bookings area. You can view all details of the booking by clicking on it. If you would like to accept the booking just click accept, remember they have already entered their card details and payment will be taken once it has been accepted. If you decide you do not want to take the booking please decline it, and follow up with a message to the customer detailing why, if you are unavailable please update your availability in your calendar. 

Payment

By clicking on ‘user profile’ and going to ‘payment details’ you will find a page to update your payment information. Once a lesson has been completed payment is automatically made to your account and should be with you 48 hours after the lesson has taken place.

Reviews

Customers are invited to leave reviews about their experience once the lesson has been completed. Good reviews considerably increase your chances of being booked.

Search results

Our search results try to display the instructor most likely to be booked by a particular client. Our 8-factor algorithm uses; reviews, total bookings, availability, profile, main resort and more, to decide which instructor should appear at the top. So it’s worth ensuring that you are regularly filling in your availability and responding to messages, which will enable you to be shown higher up the search results.

Cancellation policy

On Maison Sport you can choose which cancellation policy you would like to set up for yourself from our three options; flexible, moderate and strict, you can view them all here

Need help?

If you have any questions please do not hesitate to get in touch, or if you would like to sign up click here.