We're hiring - Customer Success Manager

27 Aug, 2020 · 4 min read

The Company

Maison Sport is the platform for independent ski and snowboard instructors. Our mission is to connect skiers and snowboarders with amazing, independent instructors, whilst enabling the instructors to increase their earnings and work in a more flexible way. Think of us as like Airbnb for ski or snowboarding lessons.

The Job

Full time – permanent role

Location- London – Old Street

Salary - £25k

We are looking for an outgoing individual, that has a passion for service.  The role will work closely with the community/sales manager and the founding team.

It is essential you have the mind-set of an eternal learner, willing to always improve your knowledge within customer services and sales. The current team as a whole are driven to succeed and we have created an environment where our team can follow their passions, particularly sport, with a strong work life balance. 

Job Summary

  • Maintain a positive, empathetic and professional attitude toward customers at all times.
  • Provide the highest level of service to instructors as well as the others on the Maison Sport team.
  • Help new and existing customers book lessons and handle customer enquiries over email, phone & live chat
  • Provide updates to team on weekly meetings or when required
  • Communicate common customer behaviours to the sales, marketing, and product teams.
  • Work one weekend a month during Nov-April


Must-haves:

  • A passion for excellent customer service.
  • Strong communication skills.
  • Fluent French would be useful but is not a requirement.
  • Excellent opportunity in a fast-growing tech start up.


Perks of the role:

  • Work alongside a talented team in a fast-paced start-up environment.
  • Grow your experience and portfolio by working on a project that impacts business success.
  • Fun work environment and regular team activities.
  • Team ski trip.

 

If you are a driven individual, you’ll fit right in. We love to work hard, never stop learning & celebrate our wins and improve from our losses.  Everyone is welcome—as an inclusive workplace, our employees are comfortable bringing their authentic whole selves to work. Be you.


How to Apply

To be considered for this job you must have valid documentation to live and work in the UK.

Email your CV and covering letter to aaron.mckay@maisonsport.com.

 

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