Trust + Safety

As well as providing an easy, simple to use service, Maison Sport is committed to ensuring customer’s peace of mind, so you can rest assured that your ideal instructor is fully qualified and you will be safe in their care.

Are instructors on Maison Sport fully qualified?

Maison Sport works tirelessly hand in hand with the French Government Department of Sport and other national governing bodies, to ensure that all instructors advertised on the site hold a valid license. The benefit of a clean and clear open line of communication provides us with complete confidence in what we are offering our customers - the best fully qualified ski and snowboard instructors in France, Switzerland and Italy.

What does “fully qualified” mean?

All instructors advertised on Maison Sport have gone through many years of training to complete their qualifications and have studied and passed numerous courses in order to be awarded their licenses as ski instructors. The French system is renowned for being one of the most challenging and is perceived to be at the top end of training systems available throughout the world.

In order to work in France, Switzerland or Italy, as an ‘Independent’ instructor you are required to have completed the entire French, Italian or Swiss system, or, a system that is graded as equivalent. There are multiple systems that are graded equivalent in Europe - the British; Slovenian and Austrian systems are amongst those accepted for the ‘Equivalence’ application. All instructors listed on Maison Sport must meet this criteria.

Payment security

Customers - Keeping your payments on Maison Sport is essential for your own security – we have carefully selected a payment provider specialist that handles every aspect of the transactions that take place on the Maison Sport platform in a secure manner.

Where does the money go? - By entrusting Maison Sport to handle these transactions, both you as a customer and the instructor, as a supplier, are provided with significant security for all transactions that take place. All payments are escrowed and stored securely with our specialist provider and are only released to the instructor once the lessons have taken place.

Be SMART - there is always the potential that a scammer might try to manipulate you into vulnerable situations where you can be taken advantage of. Any suggestion of a payment outside of the Maison Sport platform should be not be taken lightly and should be reported to the Maison Sport support team.

Booking lessons for your children?

Am I safe to leave my children with an Instructor? – All instructors that are advertised on the Maison Sport platform are qualified to work with children, these checks are part of the application process for a valid teaching license.

How do I know if the Instructor likes teaching children? – we suggest looking closely at the instructor’s profile page, often instructors will show their preferences for teaching and may even have some photos of them teaching happy children!

I’m nervous about leaving my child on their own with the instructor… - As a rule of thumb children respond better to their instructors and teaching when parents aren’t present. Children may seem upset initially at leaving Mummy and Daddy however, it doesn’t take long for them to forget their absence and enjoy learning to ski or snowboard…

Booking lessons for your children?

Let the professionals teach your children to ski or board! They have years of experience and knowledge and will guide your children through their learning pathways.

Give an accurate account of your children’s ability and previous experience to the instructor, this is important for the instructor’s planning of the lesson.

Pocket money and a snack – lessons can be tiring when you’re a child and instructors will often stop for a drink and some food, it’s important to keep energy levels high in the mountains.

Does your child have medical conditions or allergies? – always remember to let the instructor know if your children have any medical conditions that might need to be taken in to consideration during their lessons.

Swap contact details – it’s important to swap contact details with your instructor before the lesson starts. Should there be a need to communicate with the instructor during the lesson you should make sure you have a way of contacting them at all times.

It’s great idea at the end of a lesson to discuss progress with the instructor, having a clear idea of the steps being made will help you realise the value of your lessons!

Remember skiing should always be FUN – let your children have some freedom on the slopes outside of lessons and they will often naturally try to show you what they’ve learnt!

Best Practices for communication with instructors

Please be respectful and polite when communicating with instructors on the site, we ask you not to spam the instructors with sales pitches and only send requests for lessons if you truly intend to use the instructor for lessons.

Be clear and concise if you have any questions and get to the important stuff right away - Maison Sport has useful functionality to facilitate the key elements surrounding your ski/snowboard lessons i.e Dates, Times and Locations. However, providing thorough information for ability levels, experience and participants will be very advantageous.

We recommend that when making further bookings with your instructor to book through the platform, keeping your entire booking centralised on Maison Sport is very beneficial and if a booking has been extended outside of the platform, Maison Sport can no longer be responsible for the activity and any issues that arise, such as a last minute cancellation.

Safety + Expectation

Maison Sport is here to help – our aim to provide instructors of the highest quality to our worldwide customer base. We want to help you have the best experience possible on your skiing or snowboarding holiday - to make sure you do there are a few things to remember:

Read profiles carefully - Before you book an instructor through Maison Sport ensure that you have read their profiles in detail, each instructor is encouraged to provide insight into their nationality, experience, languages spoken and personal traits. This means you can get a great feeling of who the instructor is and have a great idea of exactly who to expect.

Instructor messaging system – We recommend messaging at least 3 instructors prior to requesting to book, as this will give you a few options. It will also allow you to ask the instructor any questions you may have and confirm your requirements prior to booking.

Be Smart – If you have prior knowledge of a resort make sure you organise your meeting points for lessons in places that you are familiar with. If you have not visited a resort before remember the instructors are the experts, ask for the instructor’s suggestions through our messaging system – its beneficial to document all parts of your trip and will avoid any confusion.

Always report – Remember, anyone that tries to direct your attention immediately away from the platform may be questionable. Please endeavor to let the Maison Sport support team know of any misdirection immediately.

Refer to the FAQ’s or live chat – Maison Sport is always on hand to answer your questions, you can reach us by email or the live chat system. We would recommend having a scan through our FAQs, as there’s a good chance you will find your answer there.

The currency of the country of your chosen resort differs from the currency of the country of the main resort

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