If you need further help, please contact us.
Sorry no results are available for your question. Please detail your query in the contact form below and our customer services team will respond to you directly.
Maison Sport is an online platform and mobile app to search and book ski or snowboard lessons. Thanks to the direct contact with instructors, that Maison Sport offers, you will always know and be able to decide exactly what it is that you are booking.
Maison Sport allows you to find independent ski or snowboard instructors from any ski resort across France, Italy and Switzerland and get in touch with the instructor(s) directly. Simply search and book online!
Signing up to Maison Sport is free of charge for all customers. Maison Sport will however add a booking fee + VAT to the instructor's fee, when a booking is made. Maison Sport fees range from 7% to 11% depending on the size of the booking.
We are currently in all resorts across France, Italy and Switzerland but we will be adding more countries soon!
All instructors that are advertised on Maison Sport have achieved the highest level of qualification from their respective national systems of ski and snowboard Instruction. Each instructor has completed numerous courses and modules for their licenses such as:
To receive their licenses, instructors are also required to have up to date documents including -
We verify all instructors with the French Governement Department of Sport, to ensure they have their 'Carte Professionnelle License'. This gives them the legal right to work in France, as they have proved that they have the highest level ski qualification, a first aid certificate and criminal record disclosure.
To book a lesson: simply enter the dates you’re interested in, select a resort and your preferred activity (ski or snowboard). A list of available instructors will then appear. From there you can view the instructor profiles and then message your instructor of choice or make a booking directly. The booking will be confirmed or declined by the instructor.
New instructors are continually signing up to Maison Sport, we already have good coverage in many of the larger ski resorts in France, Italy and Switzerland. If you cannot find an instructor your preferred resort, please contact us by email at email@example.com and we will do our best to assist you in your search for an instructor.
It’s likely the instructor has only recently registered on Maison Sport and therefore hasn’t delivered any lessons via Maison Sport yet. It’s important to note that missing reviews are no indication of the quality of the instructor’s service, we would recommend sending the instructor a message if you have any concerns or would like to learn more about them.
The price displayed on an instructor’s profile is the price per hour, generally the price does not change if there is more than one person taking part in the lessons. Instructors control their own pricing, so at their discretion they may increase the price if there are more than 3 people taking part in the lesson.
You can get in touch with the instructor directly if you have any questions about lessons prior to making a booking. To contact the instructor, just click on the “Send Message” button on the instructor’s profile.
On each instructor profile there is a “send message” button, by clicking this button it allows you to talk to the instructor using the Maison Sport messaging system. Once a lesson has been confirmed the instructor’s phone number will become visible, although we recommend using the messaging system for all communication.
Contact the instructor you have booked with through Maison Sport’s messaging system and explain why you would like to move the lesson and to what time. The instructor will then inform you if it is possible to change the start time.
You can arrange the meeting point with your chosen instructor by using the Maison Sport messaging system. We recommend agreeing this before you book your lessons, but it can always be arranged at a later date. The instructor should be able to suggest somewhere that is convenient for you both.
Your instructors phone number is only shown once a booking has been confirmed, the number is shown below their photo in your booking overview.
During certain weeks of the season ski instructors will be very busy and will therefore not show up during searches. Instructors are signing up all the time though, so please check again soon.
As soon as the instructor confirms your booking request, the booking is binding for you and the provider. Cancellation is always possible – but depending on your instructor’s cancellation policy you may or may not receive a refund or part of a refund.
Please be aware that all booking requests become binding as soon as the instructor accepts them. We recommend that you wait for the instructor’s answer before sending the next booking request.
For a booking to be confirmed, payment must have been made. To make a booking request you will be required to enter your card details and by clicking ‘pay with card’ the request will go to the instructor. If the instructor accepts your booking request your card will be debited for the full amount payable, if they decline then no charge is made. The funds are then held securely by our payments provider until the lesson has taken place. The instructor is paid automatically 24 hours after the lesson has taken place.
Visa (credit/debit), Mastercard (credit/debit), Carte Bleue (credit/debit)
Yes - if you are a customer and make a booking through the site we add on a service fee between 7% and 11% (depending on the total lesson fees), to the instructor’s lesson price.
If you have sent a booking request to an instructor, your credit card will not be charged until the provider accepts the booking request. If the provider refuses the booking, your card will not be charged.
Maison Sport uses Mango Pay for payment processing, who also hold booking funds securely, until the lessons have taken place.
No, lesson prices are set in the currency of the country where the lessons are due to take place. Bear in mind that if your account is in a different currency to the one you are due to pay with, then your provider or third party payment processor may charge a currency conversion fee.
Yes, the online data transfer is of course SSL-encrypted according to the highest security standard. The payment process is handled by a professional payment service provider, Maison Sport does not store any credit card data.
Our instructors usually react quickly to requests. However, they have a maximum of 36 hours to respond. If you have not received a response within 24 hours, please contact Maison Sport at firstname.lastname@example.org and we will get in touch with the instructor.
As soon as the instructor has accepted your request, the booking becomes binding. Your credit card will be charged and you will receive a confirmation email. If you have questions for the instructor, you can log in to your Maison Sport account and send him a message. The instructor’s phone number will also become available to you once the booking is confirmed.
The instructor is probably already fully booked on this day and may have not had a chance to update the Maison Sport calendar yet. Please just try again with an alternative instructor.
If the instructor does not reply within 24 hours, please contact us directly at email@example.com. We will get in touch with the instructor and, if necessary, help you find an alternative. After 72 hours, if an instructor has still not answered the booking request will automatically expire and get declined – You will not be charged if this is the case.
Please confirm the meeting point with the instructor in advance and try to reach the instructor directly – the instructor’s phone number will be available to you once a booking is accepted. Otherwise please contact Maison Sport immediately and we will do our best to help you.
Yes, you can do this from within your user area, just click cancel booking. Reimbursement is calculated in line with the instructor’s cancellation policy, so make sure you check it first!
Instructors choose their cancellation policies, they have a choice between flexible, moderate or strict. Their chosen cancellation policy is shown in their profile, just click it to see the full details.
Only customers that have had a lesson with an instructor can leave a review, this ensures all the reviews are from real customers with first hand experience of the instructor’s services, so can be trusted when you are trying to choose an instructor.
After your lesson(s) you will receive an email reminding you to review your instructor. Simply click on the link provided in the email, and follow the steps described there.
If you've forgotten your password or are having trouble logging in to your Maison Sport account, click the ‘forgotten password’ link on the sign in page. Enter the email address you use for Maison Sport, and you'll be emailed a link to reset your password.
Maison Sport works best with the most up to date internet browsers, but as a minimum will support the following versions of browsers or newer: IE 9, Chrome 22, Safari 6, Firefox 17, Opera 12
Click the ‘help me’ button from within the booking in your user area, you can then send Maison Sport a message detailing your problem and we will respond within 24 hours.
Yes, we have carefully installed software to track the bull of any misuse of the Maison Sport platform. Any user found to be a persistent offender will be suspended from using the system.
Sorry no results are available for your question. Please detail your query in the contact form below and our customer services team will respond to you directly.
Instructors that wish to sign up must have all the required paperwork to conform with national and local regulations. Instructors ‘self certify’ that they have the correct qualifications, clean criminal record, first aid certificate and third party liability insurance when they sign up to Maison Sport.
Maison Sport is a powerful marketing tool for instructors to increase their presence on the Internet and optimize their capacity. Maison Sport is already used by numerous instructors across France, Italy and Switzerland. Registration is free of charge.
Maison Sport currently only caters to ski and snowboard instructors, however we plan on expanding so keep an eye out for other winter activities, as well as summer activities coming up soon.
Registration and creation of a profile on Maison Sport is free of charge. Maison Sport works with a commission model where you only pay if you accept bookings and earn money with them.
Just click on the “Instructor sign up” tab, at the top of the page. You’ll be given the choice to create an account by login in with Facebook, or by filling out the required fields. From there, simply click on the “Become an instructor” button at the bottom of the pop-out, and once you are re-directed you just have to follow the steps. You can create your Maison Sport profile within minutes. If you have any problems or questions, please do not hesitate to contact firstname.lastname@example.org, we will be happy to help you.
No – we only charge a fee if you accept a booking, we take a 6% service fee, which is taken from the total amount you have charged for your lessons.
You can change your profile when logged in to your instructor area. Click on your name on the top right of your user area and click “My account”, then select “Personal details”. Once you have made any changes remember to click ‘Save changes’.
You need to login to your account and go to ‘My account’ and then ‘Personal details’ you can then amend your main resort and other resorts on offer.
The ranking of search results is determined by the following factors, which you can influence:
In order to improve your position, you should update your calendar for the entirety of the winter season in a frequent manner, you should respond to requests as soon as possible, avoid cancellations of requests, improve descriptions for your profile and offers, upload high quality images and ask your customers for reviews.
Describe yourself and what you offer in as much detail as you can. This will give your potential customer a good view on your experience, who you are as a person/instructor and how you work. Do not forget to motivate your customers to leave a review on your profile after completing your lesson(s) with them.
No, your currency will be set automatically, depending on where you have chosen as your ‘main resort’, the currency is set to the standard currency used in the country that your ‘main resort’ is located in.
If you forgot your password please click on the “Login” and then on “Forgot password”. Enter the email address you use for Maison Sport and you will receive an emai with a link to a page where you can set your new password.
To change the email address you use for Maison Sport, simply log into your Maison Sport profile access your “Settings” section, and then scroll down to the “Update email address” section at the bottom of the page. Don’t forget to click on “Save changes” to ensure this has been changed.
To delete your Maison Sport account, please send us a message to email@example.com . Of course, we would like to know what prompted you to make this decision.
Yes, an updated calendar will have a positive impact on your Maison Sport ranking in the search results. It will also help to minimize declines of booking requests and thereby make customers happy.
When you select a day on your calendar your standard time slots will be shown, they all are automatically set to be available to customers and are only made unavailable if you uncheck the box or schedule time off. If you make a change to your availability in the calendar view then it is treated as an exception, so any amendments you then make on the ‘Time slots’ page will not apply to these days, so amending your standard time slots on the ‘Time slots’ page will only affect days that you haven’t made any changes to.
Whilst logged in to your instructor area click on ‘Calendar’ in the menu bar. If you click and drag on the days/weeks you want to make unavailable and untick “available” this will stop you being shown up as available during searches. It will also be greyed out on your calendar.
On the days where you would like to change the resorts you’re offering your services in, you can access your calendar and simply click on the selected dates (remember you can click and drag to select several days in a row) and a pop-out will appear. From there you can amend the resorts you’d like to show in as, your timeslots, and your pricing.
If you receive a booking request, please accept or decline it as soon as you can. You can accept (or decline) a booking request by logging in to your Maison Sport account and navigating to “Bookings”. If you need any more details on the bookings, please send a message back to the customer directly.
Yes, declining booking requests will have a negative impact on your Maison Sport ranking. To avoid this and to not disappoint customers please keep your calendar up to date.
You should aim to respond to requests as soon as possible but please be aware that a booking request will expire and get declined automatically after 36 hours.
Please make sure you have communicated all the necessary details to the customer (meeting point, your contact information etc.). After the successful completion of your lesson(s) motivate your customers to leave a positive review via Maison Sport. The more positive reviews you receive, the more attractive your Maison Sport profile becomes to new customers.
Your customer’s phone number is only shown once a booking has been confirmed, the number is shown below their photo in your booking overview.
We encourage instructors to leave customers feedback, tips and advice after the lesson. You can do this by clicking on the details of the booking. You’ll then see a ‘Leave feedback’ tab.
Instructors are paid 24 hours after the lesson has been completed. The funds are transferred into the bank account of their choice. This transfer can sometimes take between 24 – 72 hours.
Yes, you can download your invoice(s) by accessing the “Booking” area of your Maison Sport profile. On the bottom left of the screen you will find an “Invoice” section, where you can click on the “Download invoice” button.
In order to ensure a fast handling of payments, it is crucial that you complete the section “Payment details” immediately (including ID upload). In order to be able to transfer my money to you, we urgently need your bank account details (and a copy of your identity card). You can easily do both in your Maison Sport profile.
This is required by our payment processor, Mango Pay, to comply with Know Your Customer banking regulations. If you have reached the max withdrawal limit of €2,500 (or currency equivalent), you must upload a copy of your passport.
Yes, however Maison Sport may apply penalties to your profile if you can’t show that you had to cancel due to exceptional circumstances.
Reimbursement is calculated in line with the cancellation policy you have selected when signing up to Maison Sport (i.e. Flexible, Moderate or Strict). Your chosen cancellation policy is shown on your profile, just click it to see the full details.
If the customer cancels a confirmed booking, reimbursement is calculated in line with the cancellation policy you have chosen and which is displayed on your Maison Sport profile. If you are entitled to a cancellation fee we will make the respective transfer to your bank account and you will be informed via email.
You can change your cancellation policy in the ‘Settings’ section of your profile. However, please be aware you will need to click on ‘Save Changes’ for it to take effect, and the change will only affect future bookings. Any previous or on-going bookings will keep the cancellation policy which was in place at the time of the booking being made.
The currency of the country of your chosen resort differs from the currency of the country of the main resort
16-Digit Card Number
Please check the internet connection