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Maison Sport is an online platform and mobile app to search and book ski or snowboard lessons. Thanks to the direct contact with instructors, that Maison Sport offers, you will always know and be able to decide exactly what it is that you are booking.
Maison Sport allows you to find independent ski or snowboard instructors from any ski resort across France, Italy, Switzerland, Austria, Spain, Slovenia, Finland, Andorra and Germany. It allows you to get in touch with the instructor(s) directly. Simply search and book online!
Signing up to Maison Sport is free of charge for all customers. Maison Sport will however add a booking fee to the instructor's fee, when a booking is made. Maison Sport fees range from 9% to 15% depending on the size of the booking.
We are currently in resorts across France, Italy, Switzerland, Austria, Spain, Slovenia, Finland, Andorra and Germany, but we are constantly adding more countries and resorts.
Maison Sport operates across a range of countries across Europe, each of which has varying qualification requirements and regulations for ski and snowboard instructors. Any instructor you see with a blue ‘verified’ tick icon on their profile has had their qualifications manually vetted by the Maison Sport team, to ensure they’re a qualified instructor.
To receive their licenses, instructors are also required to have up to date documents including -
Any instructor that has a blue ‘verified’ tick icon on their profile has had their qualifications vetted and verified by the Maison Sport team, the level of qualification required to have a verified account on Maison Sport varies slightly by country. As follows:
France – all verified instructors must carry a ‘Carte Professionelle’ licence, the qualification requirements for this licence are very high. The licence is administered by the French Government (to attain a Carte Professionelle most instructors will have studied for an average of 5 years+ to attain the correct level of qualification). Aside from requiring the instructor to have the highest level of qualification, which includes numerous teaching and technical performance diplomas in skiing or snowboarding, European mountain safety courses and the Euro speed test, the instructors are also required to have a criminal record check and a first aid certificate.
Italy, Switzerland, Austria, Germany, Finland, Scotland, Spain – all verified instructors must carry a minimum level of qualification which must be at the ISIA card level or above. Instructors working independently must provide documentation to show they meet the local regulatory requirements to do so and instructors that are working for a ski school must provide details of the school they work for.
You can easily spot verified instructors as they will have a blue tick next to their name in the search results and on their profile. If an instructor has this blue tick next to their name it means that Maison Sport has vetted their qualifications to ensure they are a qualified ski or snowboard instructor. If an instructor does not have a blue tick next to their name it means they haven’t submitted their qualifications to Maison Sport for review, so we are unable to verify whether they are a qualified instructor. It’s important to note that as a minimum, all instructors who appear in search results have self certified that they are a qualified instructor and meet the local and national regulatory requirements to teach in their chosen resort.
To book a lesson: simply enter the dates you’re interested in, select a resort and your preferred activity (ski or snowboard). You will then be able to scroll through a list of available instructors and view their profiles. You will need to register on the site before you are able to message an instructor of your choice or make a booking directly.
New instructors are continually signing up to Maison Sport, we already have good coverage in many of the larger ski resorts across Europe. If you cannot find an instructor in your preferred resort, please contact us by email at firstname.lastname@example.org and we will do our best to assist you in your search for an instructor.
It’s likely the instructor has only recently registered on Maison Sport and therefore hasn’t delivered any lessons via Maison Sport yet. It’s important to note that missing reviews are no indication of the quality of the instructor’s service, we would recommend sending the instructor a message if you have any concerns or would like to learn more about them.
The price displayed on an instructor’s profile is the price per hour, generally the price does not change if there is more than one person taking part in the lessons.
You can get in touch with the instructor directly if you have any questions about lessons prior to making a booking. To contact the instructor, just click on the “Send Message” button on the instructor’s profile.
On each instructor profile there is a “send message” button, by clicking this button it allows you to talk to the instructor using the Maison Sport messaging system. Once a lesson has been confirmed the instructor’s phone number will become visible, although we recommend using the messaging system for all communication.
Contact the instructor you have booked with through Maison Sport’s messaging system and explain why you would like to move the lesson and to what time. The instructor will then inform you if it is possible to change the start time.
You can arrange the meeting point with your chosen instructor by using the Maison Sport messaging system. We recommend agreeing this before you book your lessons, but it can always be arranged at a later date. The instructor should be able to suggest somewhere that is convenient for you both.
Your instructor's phone number is only shown once a booking has been confirmed, the number is shown below their photo in your booking overview.
During certain weeks of the season ski instructors will be very busy and will therefore not show up during searches. Instructors are signing up all the time though, so please check again soon.
When you book and pay for a lesson, the booking is binding for you and the provider. If you cancel the lesson you will be reimbursed in line with the instructor's cancellation policy which is shown on your booking, if the instructors cancels the booking you will receive a full refund.
You can only book one instructor at a time in each transaction, if you're booking lessons with multiple instructors you need to checkout and pay individually for each one.
For a booking to be confirmed, payment must have been made. To make a booking you will be required to enter your card details and by clicking ‘pay with card’ the funds will be debited from your account. The funds are then held securely by our payments provider until the lesson has taken place.
Visa (credit/debit), Mastercard (credit/debit), Carte Bleue (credit/debit), American Express.
Yes - if you are a customer and make a booking through the site we add on a service fee between 9% and 15% (depending on the total lesson fees), to the instructor’s lesson price.
Your card will be charged at the time of making a booking.
Maison Sport uses Stripe for payment processing, we also hold booking funds securely, until the lessons have taken place.
No, lesson prices are set in the currency of the country where the lessons are due to take place. Bear in mind that if your account is in a different currency to the one you are due to pay with, then your provider or third party payment processor may charge a currency conversion fee.
Yes, the online data transfer is SSL-encrypted according to the highest security standard. The payment process is handled by a professional payment service provider, Maison Sport does not store any credit card data.
Our instructors usually react quickly to requests, if you have not received a response within 24 hours, please contact Maison Sport at email@example.com and we will get in touch with the instructor.
As soon as the instructor has accepted your request, the booking becomes binding. Your credit card will be charged and you will receive a confirmation email. If you have questions for the instructor, you can log in to your Maison Sport account and send him a message. The instructor’s phone number will also become available to you once the booking is confirmed.
The instructor is probably already fully booked on this day and may have not had a chance to update the Maison Sport calendar yet. Please just try again with an alternative instructor. It is also best to message the instructor first before making the booking request to make sure they meet your requirements.
If the instructor does not reply within 24 hours, please contact us directly at firstname.lastname@example.org. We will get in touch with the instructor and, if necessary, help you find an alternative. After 36 hours, if an instructor has still not answered the booking request will automatically expire and get declined – You will not be charged if this is the case.
Please confirm the meeting point with the instructor in advance and try to reach the instructor directly – the instructor’s phone number will be available to you once a booking is accepted. Otherwise please contact Maison Sport immediately and we will do our best to help you.
Yes, you can do this from within your user area, just click cancel booking. Reimbursement is calculated in line with the instructor’s cancellation policy, so make sure you check it first!
Instructors choose their cancellation policies, they have a choice between flexible or super flexible. Their chosen cancellation policy is shown in their profile, just click it to see the full details.
Only customers that have had a lesson with an instructor can leave a review, this ensures all the reviews are from real customers with first hand experience of the instructor’s services, so can be trusted when you are trying to choose an instructor.
After your lesson(s) you will receive an email reminding you to review your instructor. Simply click on the link provided in the email, and follow the steps described there.
No, once you have sent the review no changes can be made. If you still wish to change it please contact us at email@example.com.
If you've forgotten your password or are having trouble logging in to your Maison Sport account, click the ‘Forgot Password’ link on the sign in page. Enter the email address you use for Maison Sport, and you'll be emailed a link to reset your password.
Maison Sport works best with the most up to date internet browsers, such as Chrome, Internet Explorer or Safari.
Click the ‘help me’ button from within the booking in your user area, you can then send Maison Sport a message detailing your problem and we will respond within 24 hours.
If you spot an error or ambiguity on maisonsport.com or you have a suggestion how to improve, please write us a quick message to firstname.lastname@example.org.
Yes, we have carefully installed software to track the bull of any misuse of the Maison Sport platform. Any user found to be a persistent offender will be suspended from using the system.
Sorry no results are available for your question. Please detail your query in the contact form below and our customer services team will respond to you directly.
Instructors that wish to sign up must have all the required paperwork to conform with national and local regulations. Instructors ‘self certify’ that they have the correct qualifications, clean criminal record, first aid certificate and third party liability insurance when they sign up to Maison Sport.
Maison Sport operates across a range of countries across Europe, each of which has varying qualification requirements and regulations for ski and snowboard instructors, our requirements are broken down as follows:
France – to create an instructor account for any resort in France you must carry a ‘Carte Professionelle’ licence. You will be prompted to enter your Carte Professionelle licence number in the sign up flow, which will be checked against the official database by the Maison Sport team.
Italy, Switzerland, Austria, Germany, Finland, Scotland, Spain – you must carry a minimum level of qualification which is at the ISIA card level or above. Instructors working independently must provide documentation to show they meet the local regulatory requirements to do so and instructors that are working for a ski school must provide details of the school they work for.
Maison Sport is a powerful marketing tool for instructors to increase their presence on the Internet and optimize their capacity. Maison Sport is already used by numerous instructors across France, Italy and Switzerland. Registration is free of charge.
Maison Sport caters to ski and snowboard instructors and also enables instructors to offer Cross Country, Telemark and Ski Touring or Split Boarding lessons.
Registration and creation of a profile on Maison Sport is free of charge. Maison Sport works with a commission model where you only pay if you accept bookings and earn money with them.
Just click on the “Instructor sign up” tab, at the top of the page. You’ll be given the choice to create an account by login in with Facebook, or by filling out the required fields. From there, simply click on the “Become an instructor” button at the bottom of the pop-out, and once you are re-directed you just have to follow the steps. You can create your Maison Sport profile within minutes. If you have any problems or questions, please do not hesitate to contact email@example.com, we will be happy to help you.
No – we only charge a fee if you accept a booking, we take a 7.2% service fee, which is taken from the total amount you have charged for your lessons.
If you have a Carte Professionelle, simply add your licence number in the 'settings' area of your account. For any other qualification, upload a pdf/jpeg/png copy of your qualifications to your profile, in the ‘settings’ area and get in touch with us via email or the web chat to let us know you have done so. We will then review your uploaded documents to check they meet the requirements to work in your chosen resort, if the criteria are met then we will add the ‘verified’ tick icon to your profile. If we require any further information to verify your account then we will contact you via email.
You can change your profile when logged in to your instructor area. Click on your name on the top right of your user area and click Instructor Profile”. Once you have made any changes remember to click ‘Save changes’.
You need to login to your account and go to ‘Instructor Profile’. You can then amend your main resort and other resorts on offer.
The ranking of search results is determined by the following factors, which you can influence:
In order to improve your position, you should update your calendar for the entirety of the winter season in a frequent manner, you should respond to requests as soon as possible, avoid cancellations, improve descriptions for your profile and offers, upload high quality images and ask your customers for reviews.
Describe yourself and what you offer in as much detail as you can. This will give your potential customer a good view on your experience, who you are as a person/instructor and how you work. Do not forget to motivate your customers to leave a review on your profile after completing your lesson(s) with them.
No, your currency will be set automatically, depending on where you have chosen as your ‘main resort’, the currency is set to the standard currency used in the country that your ‘main resort’ is located in.
If you forgot your password please click on the “Login” and then on “Forgot password”. Enter the email address you use for Maison Sport and you will receive an email with a link to a page where you can set your new password.
To change the email address you use for Maison Sport, simply log into your Maison Sport profile access your “Settings” section, and then scroll down to the “Update email address” section at the bottom of the page. Don’t forget to click on “Save changes” to ensure this has been changed.
To delete your Maison Sport account, please send us a message to firstname.lastname@example.org.
Yes, an updated calendar will have a positive impact on your Maison Sport ranking in the search results. It will also help to minimize declines of booking requests and thereby make customers happy.
Your 'timeslots' page shows your standard timeslots, these should be the lesson timings which you offer for the majority of the winter. The slots on this page will be added to all the available days in your calendar, providing you have not already made an edit directly in the calendar - any days in the calendar that have been edited (pricing, timeslots etc) will not update if you change the timeslots on the standard timeslots page. To then adjust timeslots on specific days/weeks, you do this within the calendar.
Whilst logged in to your instructor area click on ‘Calendar’ in the menu bar. You can then select your settings, which will enable you to add/remove lesson timeslots, change your pricing and add booking rules. If you simply want to block out specific times, full days or multiple days you just need to click on the create event button - creating an event will block your availability for those timings.
On the days where you would like to change the resorts you’re offering your services in, you can access your calendar and simply click on the settings button, select the dates you would like to change your availability and then click save.
Please make sure you have communicated with the customer to ensure you have all the necessary details for the lessons to be a success (meeting point, your contact information etc.). After the successful completion of your lesson(s) motivate your customers to leave a positive review via Maison Sport. The more positive reviews you receive, the more attractive your Maison Sport profile becomes to new customers. If you need to cancel the booking, you can do so by clicking the cancel button in the booking summary.
Yes, cancelling bookings will have a negative impact on your Maison Sport ranking. To avoid this and to not disappoint customers please keep your calendar up to date.
Your customer’s phone number is only shown once a booking has been confirmed, the number is shown below their photo in your booking overview.
Payments for completed lessons with your customers are transferred directly to the bank account details that you provide in your Maison Sport account. Maison Sport will issue a single weekly payment run on a Monday, and this payment will include all lessons that have been completed by the Saturday of the previous week. Any lessons completed on a Sunday will be processed with the payment run the following Monday.
Yes, you can download your invoice(s) by accessing the “Booking” area of your Maison Sport profile. On the bottom left of the screen you will find an “Invoice” section, where you can click on the “Download invoice” button.
In order to ensure a fast handling of payments to you, you need to complete the section “Payment details” in your instructor account, found under 'settings'.
Yes, however Maison Sport may apply penalties to your profile if you can’t show that you had to cancel due to exceptional circumstances.
If you cancel the booking the customer is refunded in full, including the Maison Sport fees.
If the customer cancels a confirmed booking, reimbursement is calculated in line with the cancellation policy you have chosen and is displayed on your Maison Sport profile. If you are entitled to a cancellation fee, we will make the respective transfer to your bank account and you will be informed via email.
You can change your cancellation policy in the ‘Settings’ section of your profile. However, please be aware you will need to click on ‘Save Changes’ for it to take effect, and the change will only affect future bookings. Any previous or on-going bookings will keep the cancellation policy which was in place at the time of the booking being made.
The currency of the country of your chosen resort differs from the currency of the country of the main resort
Please check the internet connection