Frequently asked questions

Maison Sport operates across a range of countries in Europe, each of which has varying qualification requirements and regulations for ski and snowboard instructors. Any instructor you see with a blue ‘verified’ tick icon on their profile has had their qualifications manually vetted by the Maison Sport team, to ensure they’re a qualified instructor. To receive their licenses, instructors are also required to have up-to-date documents including - First aid certificate, Annual medical health check

Any instructor that has a blue ‘verified’ tick icon on their profile has had their qualifications vetted and verified by the Maison Sport team, the level of qualification required to have a verified account on Maison Sport varies slightly by country. As follows: France – all verified instructors must carry a ‘Carte Professionelle’ licence, the qualification requirements for this licence are very high. The licence is administered by the French Government (to attain a Carte Professionelle most instructors will have studied for an average of 5 years+ to attain the correct level of qualification). Aside from requiring the instructor to have the highest level of qualification, which includes numerous teaching and technical performance diplomas in skiing or snowboarding, European mountain safety courses and the Euro speed test, the instructors are also required to have a criminal record check and a first aid certificate. Italy, Switzerland, Austria, Germany, Finland, Scotland, Spain – all verified instructors must carry a minimum level of qualification which must be at the ISIA card level or above. Instructors working independently must provide documentation to show they meet the local regulatory requirements to do so and instructors that are working for a ski school must provide details of the school they work for.

All the instructors on Maison Sport self-certify that they have the correct level of insurance to work as independent instructors. We would recommend asking the instructors directly if you would like further information on the insurance they hold.

You can easily spot verified instructors as they will have a blue tick next to their name in the search results and on their profile. If an instructor has this blue tick next to their name it means that Maison Sport has vetted their qualifications to ensure they are a qualified ski or snowboard instructor.

To book a lesson: simply enter the dates you’re interested in, select a resort and your preferred activity (ski or snowboard). You will then be able to scroll through a list of available instructors and view their profiles. Where group lessons are available these will be shown at the top of the search results. Make sure you use the filters to narrow down your search and find the perfect instructor for you. You will need to create a customer account before you are able to make a booking or message an instructor directly.

To book a group lesson: simply enter the dates you're interested in, select a resort and your preferred activity. Please note, we currently only offer group lessons for skiing. If there are available group lessons they will appear at the top of the search. You can also use filters to show only group lessons or group and private lessons. Our group lessons are either 5 or 6 days long and you must make sure you book the right level for each participant. You will need to add some additional participant information when you check out. For more information regarding group lessons please take a look at our group FAQs.

During certain weeks of the season, instructors are very busy and get booked up fast. We recommend checking in nearby resorts or adjusting your dates slightly. We always have new instructors signing up and availability can open up due to cancellations, so it is worth regularly checking. Please don't hesitate to use the form at the end of the search results to get in contact with us or alternatively, reach out to us over email or the live chat and we will do our best to help you find an available instructor.

When you book and pay for a lesson, the booking is binding for you and the provider. If you cancel the lesson you will be reimbursed in line with the providers cancellation policy which is shown on your booking. Please note, a 5% cancellation fee will apply to any private and group lesson bookings. If the instructor cancels the booking you will receive a full refund. You can find more information on the cancellation policies here: https://maisonsport.com/en/terms/cancellation-policies

Yes, you can currently book private lessons, group lessons and equipment at the same time. Please note, all your bookings must be for the same resort and you can only book one private instructor at a time. If you would like to book private lessons or group lessons in different resorts or multiple private instructors this will have to be done as separate bookings.

Private ski lessons and guiding offer personalised learning and are the most flexible approach to booking a ski instructor. Private ski lessons are adapted to your or your group's needs, improving individual skiing performance, learning with family and friends or simply having your own personal mountain guide, a private lesson covers it all. Private skiing lessons can be particularly good value for money if you're booking the lessons with 3 or more friends or family, as the price charged is for the instructor's time and does not change if you add more people to your group.

In a private lesson you can ski as a family. However, if budget allows and you are complete beginners, we do recommend separate instructors for the children and adults.

The duration of a full day private lesson can vary depending on the instructor and the resort, however, it is typically from when the lifts open till they close, so approximately 8 hours.

For private lessons, instructors will typically not ski with any children younger than 3. It is worth, however, checking with each instructor as some may suggest waiting until the child is older. Our children's group ski school lessons are for ages 5-15.

Group lessons for adults and children have a maximum of 6 participants (of a similar level) in each group and are led by an instructor. They are fantastic value for money and we guarantee a high level of attention and technical feedback for each participant. Group ski lessons are a great way to improve your skiing, make friends and learn new skills.

Unless otherwise agreed with the instructor, no more than 6 people can take part in a private ski or snowboarding lesson. Each instructor may have their own policy regarding the number of participants, so if you are part of a larger group it's best to double-check with them before booking.

This is very dependent on your ability, age, overall fitness level and budget. For a complete beginner, we would recommend at least 3 x 3 hour private lessons or our 'first timer' beginner group lessons. For more advice check out our blog here: https://maisonsport.com/en/blog/how-many-hours-should-you-book-an-instructor-for

Absolutely, we have a number of fantastic instructors who are qualified to teach visually impaired skiing, adaptive skiing, sit skiing, three-track skiing and adaptive snowboarding. Please get in touch with our customer success team if you would like to know more about our instructors that can help.

We recommend you book your ski or snowboard lessons as early as possible to secure availability, especially if you are booking for peak periods. Benefits of booking early include a greater choice of instructors, lower prices and our 20% deposit offer. Check out our blog for more information: https://maisonsport.com/en/blog/heres-why-we-recommend-booking-your-instructors-in-advance-

If you are booking for a large corporate group (and need multiple instructors) please get in touch with our customer success team and they will be able to help organise this. You can speak to our customer success team by requesting to speak to an agent on the live chat, emailing: [email protected] or calling us on: 020 3856 8307

It’s likely the instructor has only recently registered on Maison Sport and therefore hasn’t delivered any lessons via Maison Sport yet. It’s important to note that missing reviews are no indication of the quality of the instructor’s service, we would recommend sending the instructor a message if you have any concerns or would like to learn more about them.

The price displayed on an instructor’s profile is the price per hour, generally the price does not change if there is more than one person taking part in the lessons.

No, the price is only for the lesson/instructor's time. You will be able to add equipment rental provided by our partner Skiset at checkout, however, a lift pass will need to be purchased separately.

You can share a private lesson with another person who is of a different standard, the instructor will take you on slopes which match the lowest ability level in your group, however, they will still be able to provide all the skiers in the group individual feedback on their skiing.

Yes, where there are specific lines for ski schools, the instructors can use these to reduce queueing times.

Our super helpful customer success team is always on hand to help with any questions you might have. You can contact us using the live chat or emailing us at [email protected]. If you have any instructor-specific questions you can also message the instructor directly using the message button on their profile or on your bookings page.

On each instructor profile there is a “send message” button, by clicking this button it allows you to talk to the instructor using the Maison Sport messaging system. Once a lesson has been confirmed the instructor’s phone number will become visible, although we recommend using the messaging system for all communication.

Contact the instructor you have booked with through Maison Sport’s messaging system and explain why you would like to move the lesson and to what time. The instructor will then inform you if it is possible to change the start time.

You can arrange the meeting point with your chosen instructor by using the Maison Sport messaging system. The instructor should be able to suggest somewhere that is convenient for you both. If you have booked a group lesson the meeting place will be shown at the top of your group booking in the bookings area of your Maison Sport account. This will be where your lessons will start and end for the week.

All group lessons (adult and children) have a designated meeting point where the lessons will start and end. This meeting point is shown in the group lesson booking modal in the search results and is also shown in your group lesson booking in the bookings area of your Maison Sport account.

Your instructor's phone number is only shown once a booking has been confirmed, the number is shown below their photo in your booking overview.

Please confirm the meeting point with the instructor in advance and try to reach the instructor directly – the instructor’s phone number will be available to you once a booking is accepted. Otherwise please contact Maison Sport immediately and we will do our best to help you.

Of course! At the bottom of your private lesson booking, which is visible in the bookings area of your Maison Sport account, there is a rebook button. Here you can check the instructor's availability and add any extra lessons.

If you would like to remove one or more private lessons from your booking, please contact your instructor first. It is not always possible to amend a booking if the instructor had a minimum number of days booking rule applied to those dates. If your instructor is happy to amend the booking then we will of course facilitate this. You can cancel all of your private lessons by clicking on the cancel button at the bottom of your private booking in the bookings area of your Maison Sport account. Any reimbursement will be in-line with your instructor's cancellation policy which is shown at the top of your booking.

Yes, it is possible to add equipment rental after you have made a booking. If you navigate to the bookings area of your Maison Sport account, within your private or group booking you will find an 'add equipment to order' button. Here you can add any equipment rental you may need. If you have any futher questions about equipment rental please take a look at the equipment rental section of our FAQs or get in touch with our customer success team who will be able to help.

You can cancel your private lessons by clicking on the cancel button at the bottom of your private booking in the bookings area of your Maison Sport account. Please note, a 5% cancellation fee will apply to any private lesson bookings. Any remaining reimbursement will be in-line with your instructor's cancellation policy which is shown at the top of your booking. You can find more information on our cancellation policies here: https://maisonsport.com/en/terms/cancellation-policies

You can cancel your group lesson by clicking on the cancel button at the bottom of your group booking in the bookings area of your Maison Sport account. Please note, a 5% cancellation fee will apply to any group lesson bookings. Any reimbursement will be in-line with the cancellation policy which is shown at the top of your booking. Please don't hesitate to contact our customer success team if you have any questions about cancelling a booking.

You can cancel your equipment rental by clicking on the cancel button at the bottom of your Skiset booking in the bookings area of your Maison Sport account. You will receive a full refund if you cancel the booking more than 48 hours before the rental start date. Any cancellation made less than 48 hours before the rental start date will not be entitled to a refund.

An instructor's cancellation policy is shown on their Maison Sport profile, below their introduction. If you have made a booking the cancellation policy will also be shown at the top of your booking in the bookings area of your Maison Sport account. For more information on the cancellation policies please read this page: https://maisonsport.com/en/terms/cancellation-policies

If your private, group or equipment booking is cancelled by the provider you will be entitled to a full refund of the lesson fee and any Maison Sport booking fee.

We are sorry to hear that the instructor you booked has cancelled your lesson. Please contact our customer success team by requesting to speak to an agent on the live chat or email us at: [email protected] and we will do our best to help find you a replacement instructor.

If the resort in which you have booked is completely shut and the lesson cannot take place, you will be entitled to a full refund. If you have a private lesson booked please contact your instructor and they will be able to advise on whether the lesson can take place. For all group lessons, please contact Supreme Ski School via email: [email protected] or phone +44 (0) 20 3744 1655

If you’re due a refund, we will automatically credit the card you used to make the original payment (it may take up to 5 days for the funds to reappear in your account).

For a booking to be confirmed, payment must have been made. To make a booking you will be required to enter your card details and by clicking ‘pay with card’ the funds will be debited from your account. The funds are then held securely by our payment provider until the lesson has taken place.

Visa (credit/debit), Mastercard (credit/debit), Carte Bleue (credit/debit), American Express.

No, we do not accept cash payments.

Yes - if you are a customer and make a booking through the site we add on a service fee between 12.5% and 17% (depending on the total lesson fees), to the instructor’s lesson price. There is no service fee for group lessons or equipment rental.

Your card will be charged at the time of making a booking. If you have paid with the 20% deposit the remaining balance for your private lessons will be debited automatically 24 days prior to the lesson start date.

All payments are held in escrow until the booking is completed. Following this the instructor will be paid for the service provided.

Maison Sport uses Stripe for payment processing, we also hold booking funds securely, until the lessons have taken place.

Yes, you will have the option to pay in either Euros or Pound Sterling for all countries except Switzerland, where the Swiss Franc is the only payment currency available. Please note, if your bank account is in a different currency than the one you are due to pay with, then your provider may charge a currency conversion fee.

Yes, the online data transfer is SSL-encrypted according to the highest security standard. The payment process is handled by a professional payment service provider, Maison Sport does not store any credit card data.

If you feel that your ski instructor provided exceptional service and contributed to your enjoyable experience, you may consider showing your appreciation through a tip. There is, however, no obligation to do so and under no circumstances should you feel pressured to.

The 20% deposit is available if you are booking private lessons 30+ days in advance of the lesson start. Your booking will be secured with a 20% deposit before the remaining balance is automatically debited 24 days prior to the lesson start date. Please note, a 5% customer cancellation fee will apply for all private and group lesson bookings.

Yes, if you have paid with the 20% deposit you can pay the remaining balance before it is automatically deducted (24 days prior to the lesson start date). To do this you will need to login to your Maison Sport account and go to your bookings area. The pay remaining balance button can be found below your order summary.

Yes, if you have paid with the 20% deposit you can pay the remaining balance with a different card. To do this you will need to login to your Maison Sport account and go to your bookings area. The pay remaining balance button can be found below your order summary, where you will have a choice to pay with an existing card or a new card. Please note, if you do not pay the remaining balance early it will be automatically deducted (24 days prior to the lesson start date) from the card used to make the initial payment.

You can pay the remaining balance early, however, it is not possible to split the remaining payment into multiple payments.

If your bank account does not have sufficient funds when the remaining balance is automatically taken, the payment will fail. You will receive an email from us explaining this and you will have three days to manually settle the outstanding balance. You can pay the remaining balance from within the bookings area of your Maison Sport account. If you do not settle the outstanding balance within 3 days your lessons will be automatically cancelled.

No, we do not charge VAT on ski or snowboard lessons.

Our groups have a maximum of 6 children in each group. This ensures a high level of individual attention, feedback and technical guidance.

Our groups have a maximum of 6 adults in each group. This ensures a high level of individual attention, feedback and technical guidance.

Our children's group ski school lessons are for ages 5-15, however, we can take younger children in private ski lessons. Adult group lessons are for ages 16+.

There are five different levels of children's group ski school: •First timers: Children who have never skied before or haven’t yet mastered the snowplough •Beginners: Children who can link snowplough turns on green runs and have spent around a week on skis. •Intermediates: Children who can confidently ski blue runs with their skis parallel, although maybe still wide apart. •Advanced: Children who can ski parallel confidently on red runs. •Experts: Children who are ready to sample a bit of excitement - steeps, bumps and off piste.

There are five different levels of adult group ski school: •First timers: You have never skied before or you are still learning to snowplough and need to refresh the basics. •Beginners: You are comfortable snowplough turning down green runs and can control your speed, you’re looking to start learning how to parallel turn. •Intermediates: You are able to perform parallel turns, although your skis may still be slightly wide apart. You generally ski on green and blue runs. •Advanced: You are skiing parallel confidently on blue runs and can ski on red runs, but you need to improve your technique when the conditions or terrain is more challenging. •Experts: You ski red runs with confidence and are able to ski black runs but would like to improve your technique to better handle bumps, steeps and off piste.

Yes, we try to make sure all of the group are at the same level, this is why it is important to make sure you book your child into the correct group.

All children should bring: •A helmet (this is compulsory) •Suitable ski clothing that is warm and waterproof. They should be wearing enough layers to ensure they remain warm •Goggles or sunglasses that provide suitable protection from the sun •A high SPF suncream is advised, particularly for spring/Easter skiing *A snack and/or money for a hot chocolate is also recommended for any lessons longer than 2 hours •A lift pass that is in a pocket on the left-hand side Check out our blog for more top tips: https://maisonsport.com/en/blog/get-your-kids-ready-for-their-first-lesson

No, we do not provide the children with a lunch although they do have an adequate break within the group ski school lessons. We recommend sending them to their lessons with a snack or some money to purchase one (please do not send your child to ski school lessons with a backpack). For full day private lessons, the instructor can either meet the parents for lunch or can be provided with money to take the child to a suitable restaurant.

Children who are in the first timers or beginners groups do not need poles for their ski lessons.

All of our adult and children's group ski school lessons will be taught in English.

The lift pass required for children's group ski school lessons can vary by the ability level your child is booked into, all the lift pass requirements for each resort are listed below. Should you need any assistance please don't hesitate to get in touch. • Courchevel 1850 - First timers, Beginners and Intermediates - require a Courchevel pass. Advanced and Expert groups - require a 3 Valley pass. • La Tania - First timers, Beginners and Intermediates - require a Courchevel pass. Advanced and Expert groups - require a 3 Valley pass. • Val Thorens - First timers, Beginners and Intermediates - require a Val Thorens pass. Advanced and Expert groups - require a 3 Valley pass. • Meribel - First timers, Beginners and Intermediates - require a Meribel pass. The Intermediates may look to upgrade midweek if they are all at a high level. Advanced and Expert groups - require a 3 Valley pass. • Les Arcs 2000 - All levels require a Les Arcs area lift pass. • Val d'Isere - All levels require a Val d'Isere/Tignes pass. • Tignes - All levels require a Tignes/Val d'Isere pass. • Megeve - All levels require a Megeve area pass. • Morzine - First timers - Could take the beginner's pass which includes a return trip on the Pléney gondola each day, unlimited trips on the magic carpet and on the beginner's lifts (Nabor and Belvedere) - make sure you notify the instructor if you take this pass, you will also need to upgrade to a Morzine/Les Gets as soon as they progress. All other groups (Beginners, Intermediate, Advanced and Expert)- require a Morzine/Les Gets pass. • Les Gets - First timers can take the beginner's pass - make sure you notify the instructor if you take this pass, you will also need to upgrade to a Morzine/Les Gets as soon as they progress. All other groups (Beginners, Intermediate, Advanced and Expert)- require a Morzine/Les Gets pass. • Avoriaz - First timers- to begin with an Avoriaz beginner pass will work but you will likely need to upgrade during the week. All other groups (Beginners, Intermediate, Advanced and Expert) - require an Avoriaz Pass. • Verbier - First timers require a Beginner Sector Pass. All other groups (Beginners, Intermediate, Advanced and Expert) - require a 4 Valleys lift pass. • Zermatt - First timers and Beginners - Beginners pass, dependent on progress it's likely they will need to upgrade to a Zermatt pass during the week. Intermediates, Advanced and Expert groups all require a Zermatt Pass.

No, our adult and children's group ski school lessons are either 5 or 6 days long. it is not possible to book a fewer number of days.

Yes, unless otherwise mentioned, the group lessons will start and end at the same place each day. For further information about the meeting place, please check your group lesson booking in the bookings area of your Maison Sport account.

If possible and group numbers allow it, the instructor will move the skier into a more suitable group. If it is not possible to move the skier into another group, due to it being full, or there not being an appropriate group running, we reserve the right to remove the skier from the group without offering a refund. If you are in any doubt as to which group level you should be booking a skier in to please contact our customer success team and they can advise you which level would be best.

Our instructors are experienced in teaching children's ski lessons and understand that children can easily get tired or cold. They consider this when planning lessons and include breaks in all of the group lessons. If, however, the child or instructor feels that they are unable to continue, we will contact you to arrange for their collection. Please ensure you have your phone accessible throughout the day.

If your children are of the same ability and similar ages then there is no problem with them being in the same group.

Absolutely, all children participating in ski school group lessons will receive a badge at the end of the week. We have a total of 10 badges, catering from complete beginners right up to expert skiers. Instructors continually assess the children throughout the week, as opposed to having strict ‘tests’, this ensures lessons remain fun and exciting. Our badges also come with a booklet so you can see what technical skills have been achieved and what’s next. We keep note of all the medals we award, making it easier for you when you next book lessons with us.

No, currently we only offer half day group lessons. If you would like your child to receive instruction for the whole day we would recommend booking a full day private lesson or adding an afternoon private lesson.

No, unfortunately, we only offer group lessons for skiing. We do, however, have lots of excellent private snowboard instructors on Maison Sport. If you have any questions about specific instructors please don't hesitate to get in touch with our fantastic customer success team, who are happy to help.

All group lessons follow the 'flexible' cancellation policy. More information on the cancellation policies can be found on this page: https://maisonsport.com/en/terms/cancellation-policies

For off-piste lessons, we recommend renting an off-piste ski or an all-mountain ski. Typically these are greater than 100mm underfoot, which means the width of the ski is no less than 100mm under the binding (where your foot attaches to the ski). If you are snowboarding you do not need to change your board. You will also need an avalanche transceiver, probe and shovel. These are essential for any off-piste lesson so make sure you speak to your instructor if you are unsure where to rent these from. Your instructor may also have a set (transceiver/probe/shovel) you can borrow. You will also need a backpack that is large enough to carry the above equipment, along with a water bottle, spare layers/gloves, suncream and a snack.

For ski touring lessons you will need skis with touring bindings (these can move to allow you to walk uphill) ski touring boots (that are compatible with your ski touring bindings) and skins (that attach to the underside of your skis). You will also need an avalanche transceiver, probe and shovel. These are essential for any ski touring lesson so make sure you speak to your instructor if you are unsure where to rent these from. Your instructor may also have a set (transceiver/prob/shovel) you can borrow. You will also need a backpack that is large enough to carry the above equipment, along with a water bottle, spare layers/gloves, suncream and a snack.

No, not all instructors offer off-piste and/or ski touring lessons. You can see which disciplines an instructor offers by checking their profile. If you are looking to specifically book an off-piste or ski touring lesson please make sure you select the correct discipline when doing a search.

We recommend that all skiers/snowboarders have travel insurance for the duration of their holiday. You will need to check that your policy includes skiing, however, this does not typically cover off-piste skiing/snowboarding or ski touring. Please ensure you have suitable off-piste mountain rescue insurance if you plan on doing these activities.

If you are concerned that the conditions may not be suitable for your off-piste or ski touring lessons, please speak to your instructor, as they will be able to advise on whether the lesson is able to take place. If the instructor agrees to cancel the lesson we will issue a refund for the lesson fee.

As a minimum, you will need skis, poles, ski boots and appropriate clothing (warm and waterproof) including gloves, and a lift pass. We would also highly recommend that you wear a helmet with goggles/sunglasses. You can book all your ski equipment at checkout through our ski equipment rental partner, Skiset.

As a minimum, you will need a snowboard, snowboard boots and appropriate clothing (warm and waterproof) including gloves. We would also highly recommend that you wear a helmet with goggles/sunglasses. You can book all your snowboard equipment at checkout through our ski equipment rental partner, Skiset.

We have partnered with Skiset, the leading provider of ski and snowboard equipment in Europe. Add equipment rental when you checkout and take advantage of the best deals when booking with us.

You can add equipment rental to your private or group lessons when you checkout or after you have booked. To add equipment at checkout, select the 'add equipment' button. You will be provided with all available packages for adults and children.You will need to select the date for which you would like the rental to start. You can view prices for more days by selecting 'view more days'. Select the number of each package you require. Below you will need to provide additional information for each equipment rental (name + age). You will also be able to select a helmet and make sure you save the information for each participant, as it will be automatically added to your booking summary. Then you can checkout to complete the booking. You will be able to collect your equipment from any of the Skiset stores in the resort you booked in. To collect your equipment you will need to show your equipment voucher (found in the booking area of your Maison Sport account). You can collect your equipment any time after 4:00 PM the day before your rental starts. To add equipment after booking you can click the 'add equipment to order' button found in the booking summary of your private or group lessons.

If the option to add equipment rental is not shown at checkout or in your bookings area this means that unfortunately, equipment rental is not available in your chosen resort. This may be because there is no availability left in the Skiset shops or they are not present in your chosen resort. Please note, equipment rental is only available for the current season. If you are looking to add equipment rental for the following season this can be added nearer to the lesson start date.

Unfortunately, we do not offer clothing rental.

Currently, you can only rent on-piste ski and snowboard equipment with Maison Sport. However, the Skiset shop you collect your equipment from may have off-piste equipment you can rent. We would also recommend asking your instructor as they will know where is best to rent equipment from.

If you would like to amend or remove items from your equipment rental please contact our customer success team. You can add more equipment from within the bookings area of your Maison Sport account.

You will be able to collect your equipment from any Skiset shop in the resort that you placed your booking in. If you log in to your Maison Sport account and navigate to your bookings area, you will be able to view your equipment booking. From here you can download the PDF required to show the rental shop and also view a map of all available Skiset shops.

To collect your rental equipment you will need to take your equipment voucher to one of the eligible Skiset stores in the resort which you booked. You can find your equipment voucher in the bookings area of your Maison Sport account. From here you can view and download a PDF voucher to take to the rental shop. Please remember, you can collect your equipment after 4:00 PM the day before your rental starts.

Helmets are not mandatory for adults, however, we would highly recommend that you wear one. Children must wear a helmet at all times whilst skiing or boarding in a lesson. Please note, helmets are mandatory for anyone under 18 in Italy, regardless of whether they are participating in a lesson.

Yes, you can book equipment for people that are not participating in a ski or snowboard lesson.

No, the minimum number of days you can rent equipment for is two. If you are looking to rent equipment for just one day, we would recommend booking directly with Skiset.

You can collect your rental equipment, free of charge, after 4:00 PM the day before your rental starts. You can also return the equipment before 10:00 AM on the day after your last rental day.

Yes. If you have already booked a pivate or group lesson you can add equipment rental by selecting the 'add equipment to order' button found within your booking summary page.

Only customers that have had a lesson with an instructor can leave a review, this ensures all the reviews are from real customers with first hand experience of the instructor’s services, so can be trusted when you are trying to choose an instructor.

After your lesson(s) you will receive an email reminding you to review your instructor. Simply click on the link provided in the email, and follow the steps described there. You can also leave a review from the bookings area of your Maison Sport account.

If you have booked a lesson with Maison Sport, you have the possibility to leave your instructor a review. Reviews help other customers to choose an instructor and they present themselves better with positive reviews. Your review should be based on your personal experience and not on general experiences with the website, other instructors or employees of Maison Sport. Reviews may not be made by the instructor himself or by persons associated with him/her professionally or privately. We reserve the right not to publish negative recommendations or those that violate our terms of use or guidelines.

No, once you have submitted the review no changes can be made. If you still wish to change it please contact us at: [email protected]

No, your review cannot be completely anonymous and the account name will be shown alongside the review. It is possible to adjust the account name, for example replacing your surname with an initial, should you wish to be more anonymous.

Reviews can only be left for lessons that were completed less than 3 months ago. If the lesson was completed less than 3 months ago and you cannot find the button to leave a review, please contact our customer success team.

If you are having issues logging into your Maison Sport account, please double check that you are using the correct email address and that there are no typos in either your email or password. If you continue to have issues you can reset your password. Click the ‘Forgot Password’ link on the sign in page. Enter the email address you use for Maison Sport, and you'll be emailed a link to reset your password. If you are still unable to log in please contact us by requesting to speak to an agent on the live chat or email us at: [email protected]

If you've forgotten your password or are having trouble logging in to your Maison Sport account, click the ‘Forgot Password’ link on the sign in page. Enter the email address you use for Maison Sport, and you'll be emailed a link to reset your password.

Maison Sport works best with the most up-to-date internet browsers, such as Chrome, Safari, Firefox or Edge.

If you would like to delete your account, you can do this from the settings of your Maison Sport account. The delete account link can be found at the bottom of the page.

If you have a problem during a lesson please contact us as soon as possible. if you are making a complaint please send this in writing to [email protected]. We take all complaints very seriously and will respond to you as soon as possible.

You can contact us over live chat, email: [email protected] or by phone: 020 3856 8307

If you spot an error or ambiguity on maisonsport.com or you have a suggestion on how to improve, please send us a quick message to: [email protected]. We appreciate any feedback good or bad.

Yes, we have carefully installed software to track any misuse of the Maison Sport platform. Any user found to be a persistent offender will be suspended from using the system.

If you would like to stop receiving emails from Maison Sport you can find the unsubscribe button at the bottom of all our emails. You can choose to unsubscribe to select emails or all of them.