Maison Sport Customer Cancellation Policy
Maison Sport allows instructors to choose among three cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both customer and instructor alike. Each listing and reservation on our site will clearly state the cancellation policy.
- A reservation is officially canceled when the customer clicks the ‘cancel this booking’ button on the cancellation confirmation page, which they can find in Bookings > Active Bookings > Cancel Booking.
- Applicable taxes will be retained and remitted.
- The Maison Sport service fees are non-refundable.
Flexible
In the event of cancellation, reimbursement will be calculated as a percentage of the total cost of all lessons booked, as follows:
- Cancellation 14 days or more prior to the commencement of the first lesson: 100% minus Maison Sport Fees.
- Cancellation 7 to 13 days prior to the commencement of the first lesson: 50% minus Maison Sport Fees.
- Cancellation less than 7 days prior to the commencement of the first lesson: No refund.
Moderate
In the event of cancellation, reimbursement will be calculated as a percentage of the total cost of all lessons booked, as follows:
- Cancellation 29 days or more prior to the commencement of the first lesson: 100% minus Maison Sport Fees.
- Cancellation 15 – 28 days prior to the commencement of the first lesson: 50% minus Maison Sport Fees.
- Less than 14 days prior to the commencement of the first lesson: No refund.
Strict
In the event of cancellation, reimbursement will be calculated as a percentage of the total cost of all lessons booked, as follows:
- Cancellation 60 days or more prior to the commencement of the first lesson: 100% minus Maison Sport Fees.
- Cancellation 31-59 days prior to the commencement of the first lesson: 50% minus Maison Sport Fees.
- Less than 30 days prior to the commencement of the first lesson: No refund.