Maison Sport Customer Cancellation Policy
Maison Sport allows instructors to choose among three cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both customer and instructor alike. Each listing and reservation on our site will clearly state the cancellation policy.
- A reservation is officially cancelled when the customer clicks the ‘cancel this booking’ button on the cancellation confirmation page, which they can find in Bookings > Active Bookings > Cancel Booking.
- The Maison Sport service fees and applicable taxes are non-refundable (unless your cancellation is explicitly covered by the COVID-19 cancellation policy detailed below).
Cancellation due to COVID-19
If you’re unable to take your lessons due to any of the reasons below, you will receive a full refund for your booking, including the Maison Sport booking fees:
- If the resort where your lessons are due to take place is closed due to COVID-19.
- In the event the instructor has to cancel your lessons.
- If the border to the country where your lessons are due to take place is closed and you cannot enter the country.
- If the border of your home country is closed and you cannot leave the country, or re-enter after your holiday.
* In the event you need to cancel, to receive a full refund the booking must be cancelled at least 24 hours before the start of the first lesson of the booking.
* For the avoidance of doubt, in the event you cancel a lesson due to contracting COVID-19, you will be refunded in line with the instructor’s cancellation policy detailed below. We recommend ensuring you have the appropriate level of travel insurance to cover this situation.
Flexible
In the event of cancellation, reimbursement will be calculated as a percentage of the total cost of all lessons booked, as follows:
- Cancellation 14 days or more prior to the commencement of the first lesson: 100% minus Maison Sport Fees.
- Cancellation 7 to 13 days prior to the commencement of the first lesson: 50% minus Maison Sport Fees.
- Cancellation less than 7 days prior to the commencement of the first lesson: No refund.
Moderate
In the event of cancellation, reimbursement will be calculated as a percentage of the total cost of all lessons booked, as follows:
- Cancellation 29 days or more prior to the commencement of the first lesson: 100% minus Maison Sport Fees.
- Cancellation 15 – 28 days prior to the commencement of the first lesson: 50% minus Maison Sport Fees.
- Less than 14 days prior to the commencement of the first lesson: No refund.
Strict
In the event of cancellation, reimbursement will be calculated as a percentage of the total cost of all lessons booked, as follows:
- Cancellation 60 days or more prior to the commencement of the first lesson: 100% minus Maison Sport Fees.
- Cancellation 31-59 days prior to the commencement of the first lesson: 50% minus Maison Sport Fees.
- Less than 30 days prior to the commencement of the first lesson: No refund.