Privacy Policy

Introduction

This is the privacy policy for www.maisonsport.com (Website). The Website is operated by Sport Maison Limited (we, us and our). For the purposes of the Data Protection Act 1998, we are the data controller.

We are dedicated to safeguarding and preserving your privacy when visiting the Website or communicating electronically with us. This privacy policy explains what happens to any personal data that you provide to us, or that we collect from you when you are on the Website.

By using the Website, you consent to the collection and use of information in accordance with this privacy policy.

We reserve the right to update this privacy policy from time to time by changing it on the Website or so please do return and review this policy regularly. This privacy policy was last updated on 1 August 2016.

We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on secure servers (as further detailed below) and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

Information we may collect from you

By using the Website you agree to us collecting the following information about you:

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

When you visit the Website, we may automatically collect additional information about you, such as the type of internet browser or mobile device you use, any website from which you have come to the Website and your IP address (the unique address which identifies your computer or mobile device on the internet) and your operating system, which are automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Website and to collect broad demographic information for aggregate use.

Cookies

Cookies are essential in order to allow you to login and make full use of the Website.

What are cookies

Most websites you visit will use cookies to improve your user experience by enabling that website to remember you, either for the duration of your visit (using a ‘session cookie’) or for future visits (using a ‘persistent cookie’).

A cookie is a simple text file that is issued to your computer when you visit a website and which stores and sometimes tracks information about your use of a website. Each cookie is unique to your browser. It will contain some anonymous information such as a unique identifier, the website name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

All cookies used by Maison Sport are ‘first party’ cookies. This means that any cookie set on the Website can only be read back from the Website. No other website or application is able to read or access information from any cookie set by the Website.

Cookies are not programs and therefore cannot contain viruses or other malicious software.

How we use cookies

Our cookies are used for 3 types of purpose:

Strictly necessary cookies

These cookies are essential to enable you to move around the Website and use their respective features. Without these cookies you cannot for example log into the Website. These cookies are passed under HTTPS in an encrypted format. This provides the most security when identifying you as a user.

Performance cookies

These cookies let us monitor how the Website is performing. These cookies do not let us identify users. We use this information to maintain, operate and continually improve the user experience for our users on the Website. For example, these cookies allow us to test different design ideas for particular pages and understand how well these pages work for our users.

We also use Google Analytics. Google Analytics is a system used by many websites to record information about who visits a website. Google sets five different cookies with expiry dates ranging from 1 day to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They do not contain any personally identifiable information. You can find out more about how Google uses cookies at http://www.google.com/intl/en/analytics/privacyoverview.html.

Functionality cookies

These cookies allow us to:

Cookies on the Website

Some of the cookies used by the Website are set by us, and some are set by third parties who are delivering services on our behalf.

Controlling or deleting cookies

Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can find instructions on how to control the use of cookies, or delete cookies from your computer at http://www.aboutcookies.org, which includes additional useful information on cookies and how to block cookies using different types of browser or mobile device.

Please remember that if you delete or restrict cookies from the Website you may not be able to use parts of or take full advantage of the Website (as the case may be) and their respective features and services.

Tracking gifs

In addition to cookies, tracking Gifs may be set by us or third parties in respect of your use of the Website. Tracking Gifs are small image files within the content of the Website or the body of our newsletters so we or third parties can understand parts of the Website are visited and whether particular content is of interest.

Referral program

We may, from time to time, run referral programs or similar initiatives, such as a “Tell a Friend” program, that invite you to provide us with the contact details of someone who is known to you who may find our Website to be of interest. We will only use those contact details for the purpose of the relevant initiative (and not for general marketing purposes). By providing us with their details, you confirm that you have their permission to do so and must not provide us with the details of anyone from whom you do not have such permission. We reserve the right to identify you as the person who has made the referral in the message that is sent to them.

User communication

We may, either directly or through Third-Parties we engage to provide services to us, review, scan, or analyse your communications with other users exchanged via the Platform for fraud prevention, investigation, product development, research and customer support purposes. For example, as part of our fraud prevention efforts, the Platform may scan and analyse messages to mask contact information and references to other websites. This helps to prevent fraudulent actors from asking users to send them money outside of the Platform, such as by bank transfer or other money transfer methods. We may also scan, review or analyse messages for research and product development purposes to help make search, booking and user communications more efficient and effective, as well as to debug, improve and expand product offerings. We will not review, scan, or analyse your communications for sending Third-Party marketing messages to you. We will also not sell these reviews or analyses of communications to Third Parties. We will also use automated methods to carry out these reviews or analyses where reasonably possible. However, from time to time we may have to manually review some communications. By using the Platform, you consent that Maison Sport, in its sole discretion, may, either directly or through Third-Parties we engage to provide services to us, review, scan, analyse, and store your communications, whether done manually or through automated means.

Instructor reviews and lesson feedback

Reviews and lesson feedback can be reviewed, investigated or analysed by us as part of user protection or to improve the Website. Once a lesson has taken place you are given the option to leave a review of your instructor, reviews are public to all users of the Website. Instructors can also leave lesson feedback, which is attached to your profile, this information is only visible to instructors you book lessons with.

Payment processing

Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted over the internet. Payments made on the Website are made through our payment gateway provider, Mangopay. Instructors are also required to supply Mangopay with proof of identification, such as a copy of their passport or driver’s licence. You will be providing identification, credit or debit card information directly to Mangopay who operate a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to Mangopay is not within our control and is subject to Mangopay’s own privacy policy and terms and conditions.

Instructor verification program

Instructors may apply directly to us to become ‘verified’, if approved this is shown on their public profile. All information required should be sent by you to us via email, we will review your qualification certificates and any supporting documents and may also co-ordinate checks with third parties, such as qualification providers and regulatory bodies. Information provided will be stored securely and in line with this privacy policy.

Uses made of your information

We use the information you provide only for the following purposes:

You can tell us not to contact you with information regarding our products and services by following the unsubscribe instructions on any communications sent to you. Alternatively, you can also exercise the right at any time by contacting us using the details at the end of this privacy policy.

Information sharing

We may disclose aggregate statistics about visitors to the Website, customers and sales in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the Website, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.

We may share your email address, in encrypted form, with Facebook in order to engage in look-a-like targeting. This enables us to reach new people who are likely to be interested in us because they are similar to other customers of ours.

In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party. We may also share any personal information we hold about you amongst our group companies.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information, we are entitled do so. We may also disclose your personal information if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Website or the rights, property or personal safety of any person.

External links

The Website may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

You should bear in mind that submission of information over the internet is never entirely secure. Where sensitive financial information is provided to us, we use encryption software to attempt to prevent unauthorised access to this information being obtained. Other than as set out above, we do not have access to or store any confidential information about the means of payment; only Mangopay, our payment services providers, have access to this information, and it cannot be accessed by any other third party.

We cannot guarantee the security of information you submit via the Website whilst it is in transit over the internet and any such submission is at your own risk.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Storage of your information

Information that you submit via the Website is sent to and stored on secure servers. This is necessary in order to process the information. Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above (see Information sharing), which may be situated outside the European Economic Area (EEA) and may be processed by staff operating outside the EEA. The countries concerned may not have similar data protection laws to the EEA. Where we transfer your information we will take all reasonable steps to ensure that your privacy rights continue to be protected. By submitting information via the Website, you agree to this storing, processing and/or transfer.

Your rights

You have a legal right under the Data Protection Act 1998 to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information subject to a fee not exceeding £10. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.

Contacting us

Please submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data by email to hello@maisonsport.com.